Package 'ErlangC'

Calculate Required Number of Agents This function calculates the required number of agents to achieve a specified service level and occupancy.

Description

Calculate Required Number of Agents This function calculates the required number of agents to achieve a specified service level and occupancy.

Usage

calculate_agents(
  call_count,
  call_period,
  avg_handle_time,
  target_anser_time,
  require_service_level,
  max_occupancy,
  shrinkage,
  max_agents = NULL
)

Arguments

call_count	Numeric. The total number of incoming calls.
call_period	Duration. The time period over which calls are counted.
avg_handle_time	Duration. The average time taken to handle a call.
target_anser_time	Duration. The targeted time to answer a call.
require_service_level	Numeric. The required service level.
max_occupancy	Numeric. The maximum allowed occupancy level .
shrinkage	Numeric. The shrinkage factor to account for non-productive time .
max_agents	Integer. The maximum number of agents allowed.

Value

A list containing the calculated metrics and the number of agents required.

Examples

calculate_agents(
  call_count = 100,
  call_period = lubridate::duration(30, "minutes"),
  avg_handle_time = lubridate::duration(180, "seconds"),
  target_anser_time = lubridate::duration(20, "seconds"),
  require_service_level = 0.8,
  max_occupancy = 0.85,
  shrinkage = 0.3,
  max_agents = 200
)

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Erlang C

Description

Calculate the performance metrics of an Erlang C model with n agents.

Usage

erlang_c(call_count, call_period, avg_handle_time, target_anser_time, n)

Arguments

call_count	Numeric. The total number of incoming calls.
call_period	Duration. The time period over which calls are counted.
avg_handle_time	Duration. The average time taken to handle a call.
target_anser_time	Duration. The targeted time to answer a call.
n	Integer. The number of agents.

Value

A list containing the calculated metrics.

Examples

erlang_c(
  call_count = 100,
  call_period = lubridate::duration(30, "minutes"),
  avg_handle_time = lubridate::duration(180, "seconds"),
  target_anser_time = lubridate::duration(20, "seconds"),
  n = 14
)

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Shiny App for Erlang C Calculator

Description

This function creates a Shiny app for calculating Erlang C metrics.

Usage

erlang_c_app(language = "en")

Arguments

language

Character. The language to use for translations (default: "en").

Value

A Shiny app object.

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Translations

Description

This dataset contains translations for all the strings used in the app. It is used to create a Shiny string translation interface.

Usage

translations

Format

A data frame with variables:

key

The key of the string to translate

en

The translation in English

zh

The translation in Chinese

Source

Local

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